Frequenly Asked Quesions
Account
Ordering
Payments
Shipping and Insurance
Yes, we use SSL technology to encrypt all information that is communicated between your browser and our servers. This encryption ensure that no personal/financial information is identifiable to anyone other than you, your bank, or the processor.
We are headquartered in Montreal Quebec, where our customer service center is located. Please note that all correspondence/payments are made to US banks and your product will be shipped from our US depositories for US clients. For Canadian and international clients, we will ship from our Canadian depository.
Currently we operate as an online retailer, thus we have no physical store.
Yes, we collect sales tax on the products as required by law.
you can place your order via our online store, or via phone by calling us at 1-866-255-0901.
At the time of order, we will take a credit card for our market loss policy on orders up to $75,000 USD. For orders over this amount and up to $150,000 USD we require a 5% deposit, over $150,000 we require 10% before locking in a price. Please note that funds must be received my MTALX Bullion before locking in a price.
There is no clear answer on this as the product that is best suited for you is based on your goals, when you are purchasing precious metals. While we do not provide investment advice, we can give you information on the products we offer, which will allow you to make an informed decision. Give us a call at 1-866-255-0901 if you’re looking for more information on products and services.
We do not have a minimum order amount.
There is no maximum order amount, but we do suggest you call in for orders over $75,000 USD. This will ensure you are getting the best price possible for your order.
If you are looking for a product that is not listed online, and the order is for 300+ oz’s of Silver or 10+ oz’s of Gold, Platinum, or Palladium, please give us a call at 1-866-255-0901 so that we can investigate this for you.
From time to time, we will require more information than what you provided when you opened your account. If this is the case, we will reach out to you via phone and email.
Accepted Methods Of Payment
Payment Method | Order Maximum | Discount |
|---|---|---|
Credit Card* | $3,000 | None |
Personal/Business Check | $10,000 | 4% |
Bank Money Order | $10,000 | 4% |
Cashier’s Check | $10,000 | 4% |
Bank Wire | No Limit | 4% |
We post credit card pricing for our products on our site but are not obligated to accept credit card payments. All credit card orders are reviewed on a case-by-case basis and accepted at our discretion. Please note that all credit card orders must be shipped to the cards billing address, no exceptions will be made on this.
Physical payments are to be sent to:
Via USPS:
MTALX BULLION INC
P.O. Box 95494
Chicago, IL 60694-95494
Via Courrier:
Conduent c/o BMO Harris
LBX 95494
141 W Jackson Blvd/Suite 1000
Chicago, IL 60604
Please indicate your name as it appears on your account and account number.
Bank wire instructions will be provided via email once an order is placed. Should you want to prefund your account, please give us a call or email us at info@mtalxbullion.com
To ship your product out as soon as possible, we ask that all payments be sent within 1 business day. For physical payments being sent to us, they are to be sent via express mail/courier, postmarked one day from order date.
Personal/business Checks are held for 5 business days. Cashiers checks/bank money orders are held for 3 business days. There are no holds on bank wire payments.
If you selected payment via credit card, this cannot be changed once the order is booked and you have received confirmation. If you have opted for any other payment method, those are interchangeable within 1 business day. Please give us a call at 1-866-255-0901 to make this request.
We will notify you once your payment has been received, otherwise you can check your online account.
we will make our best effort to contact you if your payment is not received within 3 business days. After this time if we are unable to reach you, your order might be subject to cancellation and our market loss policy will apply.
From clearance of payment method, we strive to ship everything out withing 1-2 business days. Please note that holidays or increased demand periods can affect this timeline.
Tracking information is provided once your order is shipped. Using this tracking information, you will have an estimated delivery date.
Yes, with the exception of credit card orders, which have to be shipped to the billing address for the card. Should you wish to have your order shipped to an alternate address, please let us know when placing your order via phone or call us if placing your order online.
Depending on the country we can look into international shipping. Please be advised that any VAT fees or taxes for importing the metal into the country are at your expense. We suggest you contact the customs office for the country you’re looking to ship to for further information on this.
Yes, each package that we send out is fully insured while in transit. On the rare occasion that a package is lost, we will file a claim with the insurance company covering the package.
Please note that a package is no longer insured if you leave instruction for the carrier to:
- Leave package at the door
- Leave package with anyone other than the addressee
- Sign for package without addressee present
- Deliver to an alternate address (not listed on the shipping label.)
- Also, insurance stops when a package is delivered to:
- A courier store (UPS/FedEx) to be held for pickup
- Mailbox
- P.O. Box
- Mail forwarders
- Building management (receptionist, doorman etc.)
Often smaller items (like fractional coins,) can be missed in the packaging. We advise you to check all packaging inside of the box before throwing it out as these coins might be there. Should you still not be able to find an item, please call us at 1-866-255-0901 as soon as your package is received.
We do our best to ship items in a protected manner so that they are not damaged in transit. In the rare case that you receive a damaged item, please give us a call at 1-866-255-0901, as soon as you receive the damaged item.
In the unlikely event that you see receive a damaged package or a package that looks tampered with, please reject the package. Should you accept the package and notice the damage afterwards, please take pictures of the package before opening it and keep a record of these pictures. Please call us as at 1-866-255-0901 as soon as you notice this, and we will provide the next steps.
It is at our discretion to ship items together or separately. Please note that you will know if we shipped items together or not, by checking your online account.
